Last updated: 01-May-2026
Most of our products are created especially for you after your order is placed. Please review product descriptions, size guides, colors, and your shipping information carefully before completing your purchase.
Damaged, defective, or incorrect products
If your product arrives damaged, defective, misprinted, or different from what you ordered, please contact us at sales@icehockey.gr within 30 days of receiving it.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the product and the issue
- A photograph of the packaging and shipping label, if relevant
Once the issue has been verified, we will offer an appropriate solution, such as a free replacement or refund. You will normally not need to return the defective product unless we specifically ask you to do so.
Minor variations in color, print placement, or appearance that result from screen settings or the production process may not qualify as defects unless the product is materially different from its description or approved design.
Lost orders
If your order has not arrived by the estimated delivery date, please first:
- Check the shipping address on your order confirmation.
- Ask members of your household or neighbors whether they accepted the package.
- Contact the local carrier or post office using the tracking information.
If the package still cannot be located, contact us at sales@icehockey.gr within 30 days after the estimated delivery date. If the carrier confirms that the shipment was lost, we will arrange a replacement or refund as appropriate.
A shipment marked “delivered” by the carrier will be reviewed individually and may require confirmation from the carrier before a replacement or refund is issued.
Wrong size, color, or change of mind
Except where required by applicable law, we do not accept returns or exchanges because:
- You selected the wrong size or color
- You changed your mind
- You no longer want the product
- The product was ordered for the wrong person
- You provided incorrect personalization details
Because products are made after an order is placed, please consult the size guide and review all order details carefully before purchasing.
Personalized products
Products made to your specifications or clearly personalized—including products containing a custom name, image, message, or other customer-supplied content—cannot normally be returned due to a change of mind.
This restriction does not apply when a personalized product is faulty, damaged, misprinted, or not as ordered, or when applicable law provides otherwise.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because the address was incorrect, incomplete, or unclaimed, we may be able to arrange reshipment. The customer may be responsible for the additional shipping cost, except where the return resulted from our error or where applicable law requires otherwise.
We cannot guarantee that an address can be changed after an order enters production.
Unauthorized returns
Please contact us before returning any product. Do not send returns directly to the manufacturer or to an address shown on the original package.
Unauthorized returns may not be accepted or refunded. If a physical return is required, we will provide the correct return instructions and address.
Refunds
Approved refunds will be issued to the original payment method. Processing times vary depending on the bank or payment provider.
Unless applicable law requires otherwise, original shipping charges are non-refundable when the refund is unrelated to a damaged, defective, incorrect, or lost product.
Statutory consumer rights
Nothing in this policy limits or excludes rights that cannot legally be limited or excluded under the consumer-protection laws applicable to you.
Customers in certain countries or regions may have additional cancellation, return, repair, replacement, or refund rights. Where those mandatory rights apply, they take priority over this policy.
EU/EEA consumer withdrawal rights
If you are a consumer in the European Union or European Economic Area, you may have the right to cancel an eligible non-personalized purchase within 14 days after receiving it, without giving a reason. To exercise this right, email sales@icehockey.gr before the 14-day period expires.
Products made to your specifications or clearly personalized, including jerseys printed with a custom name or number, are generally excluded from this change-of-mind cancellation right. This exclusion does not affect your rights when a product is faulty, damaged, misprinted, or not as ordered.
To exercise a statutory right, contact us at sales@icehockey.gr with your order number and request before the applicable deadline.
Contact us
For return, refund, or replacement questions, contact:
ICEHOCKEY.GR
SALES@ICEHOCKEY.GR
